We are looking for a person who is ready to solve complex cases of our users. We believe that support is a key function in the company, as support agents unite us and our users in solving their problems. Responsible, active, focused on achieving team and personal results. Someone who wants to develop and grow professionally, a person you can rely on!
If you have played or play games - this is a huge plus!
We welcome if you have experience in creating your own projects, worked on a freelance basis, created or worked in startups, or in small companies - a huge plus!
What is required of you:
- Development and management of the support department, ensuring its efficient operation, increasing customer loyalty
- Responsibility for the organization for the organization, management and control of the support department
- Carrying out on-boarding, training and development of employees from your department
- Continuous improvement of the quality of customer service, establishing interaction
- Establish regular KPI and track issues within the team
- Ability to take initiative to improve and solve problems
- Experience in a similar position
- Customer focus in communications management
- English – Upper-intermediate
Nice to have:
- Willingness to promptly solve work tasks
- Gaming experience
- Experience of working in a professional team of like-minded people who are always ready to share their knowledge and skills
- Opportunity to work on international GameDev products that have gathered millions of gamers around the world around their ecosystem!
- High level of salary with the possibility of receiving bonuses and % of profit per team
- Paid vacation and sick leave
- Flexible work schedule - we focus only on the result
- Opportunity to work remotely - our team successfully works all over the world